AR Collection Specialist

Job description

Position Description The AR Collections Specialist based in our Charlotte Headquarters office (Southend), will play a vital role at Crete United responsible for the professional execution of collections activities and related AR responsibilities, working closely with our partner businesses and accounting team members across the US. They will also be responsible for each account that requires special handling to achieve successful collection outcomes ensuring customer satisfaction, including customer account research and fulfilling customer requests. Responsibilities: - Manage and maintain AR portfolios for partner companies including standardizing processes and implementing Crete AR standards. - Handle telephone and electronic communication performing collections on past due accounts receivables for Crete United partner companies across the US. - Implement and monitor payment plans - Responsible for call and correspondence activity and chargebacks - Responsible for quality assurance monitoring - Assist with special requests for both internal and external customers - Contact customers as needed to resolve account issues - Document activity and maintain follow up on all accounts - Re...