Training and Engagement Specialist

Job description

Summary: Supports and assists the Training and Engagement Manager in the development, coordination, and implementation of all company training programs. Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: - Smile, display energy and open body language - Proactively greet team members and guests, initiating interaction to provide service - Always use a positive parting remark to end the conversation Qualifications: - Organizes and develops training procedure manuals, guides, and/or course materials such as handouts and visual materials. - Facilitates training courses to all levels in the organization. - Works with the Training and Engagement Manager to become certified in developed courses. - Works closely with the HRBP team and the Training and Engagement Manager to identify training needs and gaps in the organization. - Research training and development trends and information for the purpose of developing new programs that meet team member needs. - Assists in the development of individual trainings for team members, as requested, for the purpose of support...