Customer Support Specialist

Job description

Customer Support Specialist (Hybrid –Riverview, FL) 📍 Riverview, FL | Hybrid (3 days in-office) 🕒 Training Schedule: Mon–Fri, 8:00 AM–5:00 PM | Regular Schedule: Mon–Fri, may end as late as 6:00 PM Metrohm USA , the North American division of Metrohm AG (Herisau, Switzerland), is a global leader in high-precision laboratory instruments and chemical analysis solutions. We’re currently hiring a Customer Support Specialist to join our team in Riverview, FL . This is a hybrid position with approximately 3 days per week in the office , offering the opportunity to play a key role in delivering an exceptional B2B customer experience — not a call center environment. ✨ What You’ll Do You’ll be the frontline support for internal and external customers, handling inquiries via phone, email, and chat . In this role, you'll: ✅ What You Bring - Process customer orders, quotes, shipping requests, returns, and escalations. - Work closely with Sales, Warehouse, Purchasing, and Product teams to support order accuracy and timely delivery. - Monitor open orders and proactively update stakeholders. - Assist customers with account setup and product/service inquiries. - Ensure high levels of satisfaction...