Customer Insights & Data Expert

Job description

What will you do? Turn Data into strategic insights: Discover what truly matters to customers - Build deep understanding of ING’s customer datasets and analytics platforms, - Run explorations and deep‑dive analyses to surface patterns, pain points and opportunities, - Develop smart, insight‑rich reporting that guides decisions, - Translate complex data into clear, tangible business recommendations. - Lead customer insight research and gather data that reveals customer needs for your domain(s), - Validate ideas and challenge assumptions using facts, not opinions, - Work with CX experts to shape new concepts and solutions, - Be the ambassador of the "voice of the customer," amplifying insights across the business. Make your story stick: - Present insight using strong visualizations and compelling storytelling, - Tailor messages to different audiences – from operational squads to senior leadership, - Turn your findings into real improvements that boost NPS and customer satisfaction. How to succeed: We hire smart people like you for your potential, curiosity & drive. At ING, you’ll be supported to grow into an even more awesome version of yourself: - You are extremely customer-focussed...