Business Process Improvement Manager

Job description

Business Process Improvement Manager Department: Social Surveys: Employment Type: Full Time: Location: London (Hybrid): Reporting To: Steph Longcroft: Description: Business Process Improvement Manager Competitive salary (depending on experience) London / Hybrid Full time Permanent Role details: Location: London, Harold Hill (Romford) / Hybrid Reporting to: Director of Continuous Improvement Team: Social Surveys Department Instant Impact, in partnership with NatCen (The National Centre for Social Research), is hiring a Business Process Improvement Manager to help simplify, standardise and automate how research projects are delivered. You’ll play a key role in reducing friction across delivery, improving workflows, and cutting down repetitive manual work. Working closely with teams across the organisation, you’ll turn process issues into practical, measurable improvements using Microsoft 365 tools. Key Responsibilities: - Own process improvement end‑to‑end: map current ways of working, identify inefficiencies, and design improved workflows that genuinely make delivery easier - Turn insight into action: carry out root‑cause analysis, document processes clearly, and translate findings...