Area Manager Customer Service

Job description

Become part of the excitement. As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company policies and procedures in two or more locations; directs all administrative, customer service, and logistics activities to help the Company achieve its financial and service goals. In this role you will: - Supervise customer service, administrative, warehouse, and transportation functions and related employees to maintain established service standards - Monitor and measure activities to verify timeliness and accuracy of service - Serve as member of the Branch Steering Committee to facilitate resolution of service and other operational issues and help ensure that the objectives of the branch are being met - Communicate with sales management and customers to identify customer service requirements - Staff all branch service and administrative positions and monitor performance against goals - Ensure branch employees are trained in Company procedures, systems, and applications - Oversee daily warehouse cycle counts and all quarterly and annual inventory closing work - Set branch schedules and establi...