Senior Manager Incident And Problem Process

Job description

Requisition ID: 255342 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The incumbent is responsible for the definition, governance, measurement, and continuous improvement of the Incident and Problem Management Process. Additionally, they will hold the Product Owner role for the corresponding service management processes, managing feature roadmaps, product backlogs, and ensuring tooling is appropriately delivered in ServiceNow, the ITSM platform at BNS. Is this role right for you? In this role, you will: Do you have th e skills that will enable you to succeed in this role? We'd love to work with you if you have: - Drive and deliver the implementation, governance, and continual service improvement activities related to Incident and Problem Management. - Collaborate with Process Owner peers to ensure integration between interlocking process areas. - Collaborate with IT Risk, Resilience & Reliability and related reporting teams to define metrics and KPIs that describe Incident & Problem Management effectiveness against Bank services. - Collaborate with stakeholders across the organization to define the vision, strategy, and tactic...