Customer Service Specialist

Job description

In the role of a Customer Experience Agent, you will assist Baltics and Nordics market, handling various customer requests and inquiries. You will be working closely together with internal stakeholders, supporting them, and taking on miscellaneous tasks related to internal processes. You will be reporting to the Customer Experience Supervisor. - Order Management: Manage and handle Sales Orders according to current CooperSurgical processes. Secure adequate follow up on orders, all through the supply chain. - Complaint/SRO Management: Manage and handle complaints and return orders, according to current CooperSurgical processes. Secure, follow through and closure on open customer topics. - Business Support: Handle and manage various customer inquiries. - Finance related tasks: Overdue invoices, credit/rebill actions to rebalance accounts. - Active part of the complete EMEA CE group. Backup for direct market CEA’s in peaks and unknown situations. - Ad hoc tasks: Delegated by the Supervisor, Manager and Senior Director, Customer Experience. - Experience with international Customer Service. - Experience with international Order Management, Complaints/Credits. - Experience with working in...