Manager, Digital Solutions - AI Enablement

Job description

The Manager, Digital Operations & AI Enablement provides strategic leadership for enterprise platforms supporting collaboration, communications, project management, and artificial intelligence. This role oversees a blended team, ensures governance and change enablement, and optimizes user experience across digital systems. Responsibilities include privileged access to sensitive HR and payroll data, supporting AI tool deployment, and maintaining operational continuity—including after-hours support and occasional travel to align global operations. This position will operate under Hybrid work arrangement, reporting at least 3 days per week to an Acosta Office. Leadership Exposure : Experience serving as a player-coach in team lead or workstream coordinator capacity, including escalation management, light oversight of contractors or peers, and delivery and execution accountability. Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, bra...