Executive Office Intern | InterContinental Cascais-Estoril

Job description

The Executive Office Intern provides high-level administrative and operational support to the General Manager and the Hotel Leadership Team. This role is designed for a future leader who wants to understand the complexities of hotel management, including financial performance, guest satisfaction (HeartBeat), and stakeholder management. Key Responsibilities: 1. Administrative Support to the General Manager 2. Guest Relations & VIP Handling 3. Strategic Projects & Reporting 4. Inter-Departmental Liaison - Manage the GM’s calendar, including scheduling high-priority meetings and coordinating travel arrangements. - Prepare agendas, take minutes during HOD meetings, and follow up on action items. - Draft professional correspondence in English to VIP guests, corporate offices, and hotel owners. - Monitor guest feedback through IHG’s "HeartBeat" system and assist the GM in drafting personalized responses to high-profile reviews. - Coordinate the arrival of VIP guests, ensuring their preferences are met and personalized welcome amenities are arranged. - Assist in conducting "Quality Walks" with the GM to ensure the property meets brand standards. - Assist in compiling data for monthly and...