Digital Business Analyst

Job description

As a Digital Business Analyst you will drive the digital product design. Focusing on delivering leading customers experiences across digital channels (e.g. app / website / CRM) projects from requirements gathering and definition, customer experience design through to delivery and roll out to end customers. Key tasks and responsibilities: - Planning and leading business requirements workshops, including requirements write up - Developing detailed and clear business requirements to enable customer experience design and development teams to deliver leading customer experiences for customers - Business case creation including value identification and measurement - Conducting customer stakeholder interviews to capture business insights and requirements - Support and provide direction to client product owners on feature prioritisation - User story creation and product backlog creation and ongoing backlog grooming - Utilise design thinking and agile methodologies to deliver customer and business benefits in a timely manner - Owns projects from beginning to end, eliminates obstacles and takes responsibility for getting results for our clients and their customers - Acts as a project coordin...