Customer Delight Representative - French-speaking

Job description

We believe in connecting great people with great opportunities. Our team is currently recruiting for a client in Portugal, and we would be delighted to have you explore this opening. Your Role: - Provide support to small and medium-sized businesses using Facebook and Instagram ads products. - Assist clients through various communication channels, including live chat, emails, and outbound phone calls. - Resolve issues, improve customer satisfaction, and offer troubleshooting assistance to advertisers. - Identify trends and address challenges faced by multiple SMB clients. - Provide product and tool support to enhance clients advertising experience. Your Qualifications: - Fluency in French (C2) and proficiency in English (B2). - Strong communication skills with a customer-focused attitude. - Ability to work in a fast-paced, innovative environment. - Experience in customer service or client support roles is an advantage. - Flexible availability to work on a rotating shift schedule, including weekends. The Offer: - Comprehensive training program to prepare you for success. - Competitive salary package with meal allowance and health insurance from day one. - Holiday and Christmas bonuse...