Member Experience Advocate - Call Center

Job description

Come join our GTE Financial team! We are looking for an individual who is a problem solver that is customer-focused for a Member Experience Advocate I . The Member Care Team is an empowered group of employees actively engaged in their growth and development, their department, their organization, and their community. The team takes ownership and accountability for creating an environment that drives innovation to deliver a remarkable member experience. Each employee is an owner of this experience and is committed to its success. What does GTE look for in a Member Experience Advocate ? Experience: Operational: - Manages inbound calls and/or virtual teller sessions. - Resolves fundamental member inquiries about checking and savings accounts, transaction research, and balance inquiries. - Ability to refer quality loan referrals based on member needs resulting in a higher level of member engagement . - Gather information, analyze facts, and educate members on appropriate products/services to provide a one-point resolution. - Ready to support members and team by being timely, prepared, and ready to assist members by delivering a great experience with a positive attitude. - Ability to eff...