Franchise Operations Partner

Job description

The Franchise Operations Partner (FOP) is a critical thought partner and operational leader for Pizza Hut franchisees, focused squarely on 4-wall restaurant execution. This role exists to strengthen the operational engine inside the restaurant—improving product quality, consistency, speed, and team execution—so that franchisees can sustainably drive sales, profitability, and guest satisfaction. The FOP serves as the primary brand point of contact for franchisee partners on all matters related to restaurant operations, translating Pizza Hut standards, data, and priorities into clear, actionable operating plans that deliver results inside the four walls. Key Responsibilities: Franchisee Partnership & Influence 4-Wall Operational Excellence - Develop a deep understanding of franchisee businesses, operating models, and regional dynamics. - Build strong, trusted relationships by establishing credibility as a 4-wall operations expert who delivers practical, results-driven guidance. - Influence franchisee senior leadership toward consistent execution of Pizza Hut operational standards and priorities. - Partner with franchisees to diagnose operational gaps impacting product quality, servic...