Client Success Manager

Job description

Company overview RFI Global is the only global data and insights company focusing exclusively on financial services. We empower financial service leaders with the market intelligence they need to drive innovation and accelerate growth. Partnering with the world’s top financial institutions, our expert team delivers tailored insights through a unique hybrid syndicated approach, drawing from over 200,000 consumer and 60,000 business interviews each year. The role: This is an exciting time for RFI’s client-facing team, with the evolution of client success creating new opportunities to develop analytical skills and become more involved in client solutions. The Client Team plays a critical role in shaping the overall customer experience, retaining customers, and expanding the use of our product suite and services. The team builds deep relationships with existing clients through product delivery, understanding their business needs, and providing services and solutions to help address their challenges. Through these relationships, this role contributes to the company’s commercial goals. This role is ideal for a market research analyst seeking a more client-facing position, with the opport...