Client Services Specialist

Job description

The Client Services Specialist provides practice group administrative support and serves as a point-of-contact to legal and client teams to ensure compliance with firm and client billable/non-billable guidelines and expectations. Serves as subject matter expert and client service liaison to internal client teams by documenting, relaying, and ensuring compliance with client guidelines and matter management instructions. Develops, implements, communicates and updates internal client-specific processes, procedures, guidelines and practices to increase efficiencies and enhance client service. Develops and implements client/case-specific docketing and reporting processes & procedures with case team; may handle daily docketing including calendaring dates, creating new database records, preparing docket reports, and assisting on other docketing related tasks, as necessary. Provides administrative support to practice group leaders by preparing and maintaining tracking reports and/or internal databases with information relating to business development, trials, expenses, budgets, personnel, or other data identified by practice group leaders. Assists with identifying, evaluating, and managing...