Front Office Manager - Crowne Plaza Geelong

Job description

Front Office Manager We are looking for a motivated and hands-on Front Office Manager to oversee the daily operations of our Front Office team and ensure every guest receives outstanding service. This is an exciting opportunity to join the leadership team and play a key role in creating memorable guest experiences while driving operational excellence. Key Responsibilities: Lead and support the Front Office team across all shifts Ensure exceptional guest service standards are consistently delivered Manage daily operations including arrivals, departures, reservations, and guest enquiries Drive team engagement, training, and performance Drive IHG One Rewards loyalty program Monitor and improve guest satisfaction scores and service delivery Handle escalated guest concerns professionally and efficiently Oversee rostering, payroll, and departmental administration Ensure compliance with hotel policies, procedures, and safety standards Work collaboratively with all hotel departments to ensure smooth operations What we need from you: Bachelor’s degree / higher education qualification / equivalent in Hotel Management, or Business Administration Five years of guest service/hotel experience wi...