IT Technical Support

Job description

Company Description Salary: $4900/month: Contract Period: ASAP ~ 1 year Work Location: Kokomo, IN (Onsite): Job Description: [Primary responsibilities] - Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment - Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system - Following up on any outstanding issues with customers regarding status and closure of incidents/requests - Troubleshooting and resolve hardware, software and network problems - Document procedures, FAQs, and inventory of assets - Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions. - Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT - Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction - Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities - Company Security program administrator - Company VPN administrator - Company IT pol...