Front Desk Agent

Job description

SUMMARY: The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname! ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. - Provide high level of customer service - Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. - Check in and out hotel guests in a confident, professional and friendly manner. - Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. - Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift. - Follow established key control policy. - Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.) - Ensure proper credit policies are followed and verify credit limit report. - Submit all lost & found articles accompanied by a completed lost & foun...