Front Desk/Guest Arrival Coordinator- Venture Resorts (In Office)

Job description

Reservations: - • Take guest and owner reservations and ensure accurate entry of information in the system while using company sales model. - Assist guests on existing reservations. - Respond to and follow up on inquiries. - Communicate over the phone and/or via email to guests. - Answer phone calls in a professional manner. - Following all policies and procedures as outlined in training manual (ex: notating each folio; communication of cancellation policy as directed; application of discounts; etc) Guest Care: - • Respond to maintenance calls from guests. - Answer phone calls in a professional manner. - Handle guest and owner issues related to the cabins and their stay. Physically you can anticipate to: #LI-DNI - • Express or exchange ideas by means of the spoken word via email and verbally - Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time - Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation - Subject to internal and external environmental conditions - The physical demands described here are representative of those that must be met by an employee to s...