Customer Service Representative

Job description

Key Responsibilities Client Service & Communication: Greet clients and pets warmly and professionally Answer multi-line phones promptly and route calls appropriately Schedule appointments and procedures efficiently: Communicate services, pricing, and hospital policies clearly Maintain accurate client and patient records Provide education on basic pet care, wellness, and preventative services Manage client communications including reminders, follow-ups, and emails Patient Coordination: Admit and discharge patients for appointments, surgery, boarding, and grooming Prepare and explain estimates and treatment plans Ensure all required forms are completed and signed Accurately document patient information and client communications Assist with prescription processing and basic instructions Scheduling & Workflow Management: Maintain an organized and effective appointment schedule Identify urgent cases and escalate appropriately Coordinate follow-up visits and ongoing care Financial Duties: Process invoices and payments (cash, credit, check) Explain charges and highlight value of services provided Balance cash drawer and assist with end-of-day reconciliation Maintain knowledge of routine s...