MR - Field Engineer 1

Job description

Job Description Summary The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence. This role requires the candidate to work onsite at our customer location(s). To provide onsite customer support, candidate needs to be willing to work in the West Palm Beach and Treasure Coast area. Responsibilities: Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs. Assist more experienced field engineers with equipment installation. Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment. Effectively communicate and partner with teammates and colleagues. Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. Partner with the customer and recommend value-added servi...