Norris Ford Service Advisor

Job description

Service Advisor – Automotive Norris Ford Be the first to welcome and support our customers as a Service Advisor! We’re looking for someone who is customer-focused, detail-oriented, and familiar with CDK and basic mechanical concepts. In this dynamic, fast-paced role, you’ll play a key part in delivering outstanding customer experiences, assisting with shop operations, and ensuring every client receives exceptional care. Compensation & Schedule - Salary plus commission ; $70,000–$100,000 OTE - Full-time, dealership-based role - Monday-Friday with alternating Saturdays Benefits: - Medical, dental, vision, disability, and life insurance - 401(k) with company contribution - Paid time off + company-paid holidays - Tuition reimbursement program - Employee referral bonus program - Supportive, inclusive work environment - Reasonable accommodations provided for qualified individuals with disabilities Responsibilities: - Deliver outstanding customer service aligned with dealership standards - Schedule service appointments; prepare accurate repair estimates - Advise customers on manufacturer-recommended maintenance and repairs - Accurately document repair and service orders in CDK - Provide t...