Service Development Specialist

Job description

Service Development Specialist is a trusted advisor for the Strategic Accounts Manager Team and customer base. They work to optimize the customer experience and maintains a comprehensive understanding of Ritchie Bros. offerings, systems, and processes while enabling sales growth through the creation, enhancement, and execution of business processes. Pay is based on several factors including but not limited to education, work experience, certifications, geographical location, etc. This role also qualifies for up to 5% of their annual salary in an incentive performance bonus. - Work closely with the Strategic Accounts Manager Team to retain relationships and build customer loyalty through an optimized customer experience. - Identify and escalate new revenue streams through the Ritchie Bros Service Matrix. - Collaborate with the Product Development Teams and evaluate product enhancements and processes to maintain competitive advantages. - Maintain a comprehensive understanding of Advanced Seller Services, including Rouse tools and RB Inspection Services, and ensuring all organizational / operational tasks are completed according to company standards. - Flexible and willing to perform...