Field Service Manager

Job description

The Field Service Manager is responsible for leading and overseeing the round-the-clock operations of the field service team on the West Coast or East Coast (Position Dependent), ensuring that technicians deliver efficient, high-quality service to our valued clients. This role prioritizes excellent customer service, with a strong focus on meeting client needs and ensuring satisfaction throughout every service interaction. Key responsibilities include managing the service coordinator to optimize scheduling for both corrective and preventative maintenance, while consistently upholding exceptional customer service standards. The Field Service Manager will be hands-on in coordinating, training, customer management and managing field technicians, ensuring timely and effective service responses that meet customer expectations and resolve issues promptly. In addition, the Field Service Manager will work closely with the Service Director to align field operations with broader departmental goals, ensuring that service delivery is both efficient and customer-centric. The role requires proactive communication with customers to anticipate and address their needs, ensuring they receive the high...