Operations Support Manager - Islington area

Job description

Ops Support Manager Location: Field based (working from a clinic 5 days a week) Function: Operations Reports To: Network Partner Level: Manager/ Experienced Professional Role Summary: The Ops Support Manager is the key liaison for day-to-day clinic operations, ensuring timely resolution of issues and proactive support for our Partners and Lead Vets. This role has no direct line management responsibility, but supports the clinics by maintaining operational excellence, coordinating recruitment and onboarding, resource planning and rotas, management of maintenance issues and ensuring compliance across all assigned clinics. Working closely with the Network Administrator and wider network team, the Ops Support Manager drives consistency, responsiveness, and high standards across the network. They support local Practice Managers with support from their assigned clinics as required for the 24hr clinics. This role works on a rotation (including approximately 1 in 6 weekends), ensuring the network is always covered for any requests over the weekend by at least one Ops Support Manager. Key Responsibilities: Operational Excellence: - Visit each clinic at least fortnightly, acting as the prima...