Global Learning Operations & Governance Manager

Job description

CSQ126R20: Role summary: The Global Operations & Governance Manager is a senior, enterprise-level leader responsible for architecting the AI-enabled operating system that powers ENGAGE (aka Training Operations Team) globally. This role establishes and leads the Global Center of Excellence (CoE), designing a scalable hub-and-spoke model that transforms regional execution into predictable, revenue-aligned, and financially disciplined outcomes. This is a enterprise transformation role. You will embed automation, analytics, governance, and commercial rigor into the core of Learning & Enablement (L&E) operations, ensuring ENGAGE scales with consistency, control, and confidence. Why This Role Matters: This is a transformation year for Learning & Enablement (L&E). As learner demand, partners, SKUs, and regions scale, traditional operating models no longer hold. Success requires predictive visibility, automation-first execution, and globally consistent governed operations , not incremental process improvement. This role enables ENGAGE to operate with repeatable economics, convert operational gains into measurable capacity and revenue impact, reduce reliance on manual intervention, and scal...