Customer Assistance Team Lead (Entry Level)

Job description

Where will your career take you next? Let’s find out together. About Travel Guard: This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024. What you’ll be doing: In this role you will play a key role in guiding a dedicated group of coordinators who support travelers during some of their most critical moments. Y ou’ll navigate urgent and complex cases and make meaningful decisions that directly influence customer outcomes. You’ll coach and develop team members, drive quality and performance, and help shape a collaborative, supportive environment where people can grow and thrive. If you’re motivated by problem‑solving, leadership, and making a real difference for customers and colleagues alike, this is an opportunity to lead with...