Observability Development Manager

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Key responsibilities: Strategic Impact: - Drive long-term planning and continuous improvement of observability capabilities - Identify gaps, initiate improvements, and balance competing priorities - Enable teams to operate effectively through better tooling, processes, and clarity - Introduce AI into coding processes Leadership & Team Development: - Lead, mentor, and grow a team of software engineers ( Python, JavaScript / React) - Set clear expectations, manage performance, and support career development - Foster a culture of ownership, accountability and continuous improvement - Remove blockers and maintain strong team engagement Planning, Delivery & Requirements: - Lead requirements clarification with stakeholders and translate them into actionable enginee...