Part-Time Member Services Concierge

Job description

Job DetailsLevel: EntryJob Location: 5601 S. Braeswood - Houston, TX 77096Position Type: Part TimeJob Category: Customer ServiceAs a Member Services Concierge your main objective will be to provide the highest level of service to our members, guests and program participants. Primary duties include responding to member and guest needs by providing knowledge and assistance with Brivo. Provide program information for all departments across the agency as needed. Shift hours will vary depending on schedule and agency needs during hours of operation. Hours of operation are Monday through Thursday 5:00 am – 9:00 pm; Friday 5:00 am – 6:00 pm and Saturday – Sunday 7:00 am – 6:00 pm. Occasional evenings and weekends required for agency-wide events. PRIMARY RESPONSIBILITIES: Provide essential customer service to ensure member satisfaction and member appreciation. Greet all members and guest upon their arrival and departure from the building and ensure they follow proper check-in procedures. Maintain current knowledge about all programs, services and activities offered at the J in order to promote these services and assist members with inquiries of these areas. Serve as a liaison between membe...