IT Support Associate
Amalgamated Bank · New York City, New York, US
Purpose of Position: To provide high-quality IT support and services that enable Bank employees to seamlessly access technology, empowering them to effective...
Job description
Purpose of Position: To provide high-quality IT support and services that enable Bank employees to seamlessly access technology, empowering them to effectively serve the Bank’s clients. Provision and manage user access, including account creation, modification, and deactivation, ensuring appropriate permissions and security protocols are followed.To serve as the first tier of support, using analytical problem-solving skills to troubleshoot and appropriately escalate issues. Essential Job Functions: - Troubleshoot, diagnose and resolve technical hardware and software issues remotely and in person. - Open and close IT service requests and manage the classification, assignment, tracking, escalation, and completion of requests. - Provide Windows end-user hardware (desktop/laptop), software, and smartphone/tablet support. - Provide technical support, deployment, configuration, and installation of computers. - Perform hardware diagnostics and coordinate repairs. - Install and test computers, printers, and other peripherals; configure operating systems and application software packages. - Help maintain and assist in operating all audio-video equipment. - Assist in implementing and deployi...