PAS Resource Specialist

Job description

Department Overview The PAS Resource Specialist's purpose is to positively promote Oregon Health & Science University (OHSU), the Department of Medicine and the Harold Schnitzer Diabetes Health Center and Adult Endocrinology in a friendly and professional manner. This position supports the various specialties and clinic, including: front-line patient contact; greeting and checking patients in and out; answering phones; sorting mail; faxing, photocopying and filing documents/records; typing correspondence; gathering patient information; screening for financial eligibility; template coordination; scheduling appointments in person and over the phone; and assisting patients in a clinical setting. This position directly supports the Department of Medicine's objectives of service excellence, clinical care and quality assurance. Function/Duties of Position: - Customer Service. Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication, fac...