Performance Management Operations Analyst (HYBRID) Miami Lakes

Job description

SUMMARY: The Performance Management Operations Analyst is responsible for the execution, governance, and continuous improvement of the division's KPI Program, ensuring performance visibility, data integrity, and actionable insights to support leadership decision making. This role partners closely with business leaders, analytics teams, and SMO stakeholders to operationalize performance measurement standards, manage KPI lifecycles, and enable effective performance review and execution rhythms across the organization. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. - KPI Program Management, Governance & Performance Reporting: - Leads the development, governance, and ongoing management of the division's KPI Program, ensuring alignment with business objectives and performance management standards. - Facilitates workshops with business leaders and managers to identify KPI needs, aligns on performance targets, and ensures business readiness for KPI adoption. - Documents and maintain comprehensive KPI business requirements, including metric definitions, calculation methodologies, data sources, reporting cadence, thresholds, a...