Senior CRM Ops Manager

Job description

Company Description Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. Got your attention? Read on... Job Description: We are looking for a Senior CRM Ops Manager who is a natural problem-solver and a collaborative communicator. You’ll be someone who can work autonomously, take the initiative, and effectively manage stakeholders at all levels to secure buy-in for key initiatives. As a leader, you will be passionate about developing and growing a team of direct reports. You will lead the team’s operational strategy, ensuring that communications are delivered with a focus on automation and reusability. Your role is pivotal in evolving our contact strategy and measurement frameworks. Key responsibilities include: Championing operational processes, including QA and planning, to ensure consistent and efficient delivery. Owning the measurement framework, translating business needs into Braze requirements and implementa...