Technical Product Support Specialist

Job description

Description Technical Product Support Specialist Yanmar Compact Equipment North America designs, manufactures and supports a complete range of compact equipment including compact track loaders, mini excavators, wheel loaders and construction equipment for use in such markets as construction, landscaping, utility, land management and agriculture. The products are sold primarily through a third party, independent dealer network. OVERVIEW: The Product Support Specialist is responsible for full product support functions including warranty administration and vendor recovery. This position will work closely with the quality, manufacturing, engineering, and service teams as well as local factory leadership. Strong analysis, process development, root cause corrective action, design, and communication skills will be critical elements of success in this position. This position is in office and will be located In Grand Rapids, MN. RESPONSIBILITIES: - Provide leadership to Sales, Service, Aftermarket, and Warranty personnel. - Warranty administration and vendor recovery. - Provide service training information to customers and other ASV personnel. - Perform root cause analysis on failures from...