TikTok Shop - Logistics Settlement Solution Manager

Job description

The Settlement Quality Control team focuses settlement data accuracy and operation efficiency by building various standardized SOPs, infrasturcture capabilities, monitoring mechanisms and collection management frameworks. Responsibilities: 1. Settlement Solution Design: Based on actual business scenario requirements or industry operation standards, design end-to-end settlement processes and data links, output acceptance standards and SOPs, and drive business go-live. 2. Billing Rule Construction: Abstract various billing factors (such as weight, route, etc.), build rate card management systems for both merchants and LSPs, ensure all fees are collected, and the configuration is clear and implementable. 3. System Capability Support: Define rate card templates, bill structures, reconciliation strategies (discrepancy classification, ticket routing), and fund closed-loop capabilities (prepayment write-off, account adjustment, etc.), and collaborate with product and R&D teams to complete product capability construction. 4. Settlement Operation / BPO Management: Manage core metrics (SLAs) such as reconciliation cycles, discrepancy handling, accuracy rates, and timeliness, coordinate team...