Payment Operations Specialist

Job description

Authority Brands Inc. is a leading provider of home services, building brands that support the success of our franchisees, as well as bettering the lives of the homeowners we serve and the people we employ. Authority Brands is seeking an organized and detail-oriented Operations Specialist to support our growing Payments Division. This entry-level role is ideal for someone with 1–2 years of experience in payment processing and/or consumer financing support. The Operations Specialist will assist in day-to-day operations, support desk activities, merchant onboarding, and data entry tasks related to both payment processing and financing workflows. This is an exciting opportunity for an early-career professional looking to grow their skill set and gain exposure to financial operations in a fast-paced, service-oriented environment. Key Responsibilities: - Serve as a first-line resource on the Payments Support Desk for merchant and franchisee inquiries - Assist with onboarding support for merchants enrolling in consumer financing and payment processing platforms - Monitor, log, and track support tickets using internal CRM and ticketing systems - Escalate issues appropriately while ensurin...