Senior Systems Engineer - L2/L2+ Support (Salesforce Platform)

Job description

About Gartner IT: Join a world-class team of innovative engineers dedicated to building creative digital solutions that empower our colleagues and clients. At Gartner IT, we drive organizational impact by delivering advanced technology solutions that power Gartner’s growth. We foster a culture of continuous innovation, value outcome-driven success, and believe that great ideas can come from anyone. About this Role: Join our IT department as a Sr. Systems Engineer specializing in L2 and L2+ support for the force.com platform. You’ll play a critical role in ensuring system reliability, resolving complex technical issues and supporting seamless operations for our business users. What You’ll Do: Deliver advanced L2/L2+ technical production support for the force.com platform in a 24 x 5 environment Troubleshoot and resolve escalated incidents, perform root cause analysis and support integrations Collaborate with cross-functional teams, document solutions and drive process improvements Performing minor code fixes and deploy changes as needed is a plus What You’ll Need: Bachelor’s degree in IT with 4–6 years hands-on production support experience Proficient with Salesforce admin tools, da...