Membership Support Coordinator - Japanese Speaking

Job description

The Role… This is an exciting time to be joining the Soho Support Team (SST), with new house openings in the UK, Europe and NA. As such, the Coordinator will report into the Soho Support Manager for Membership, and will be responsible for delivering a first class service in Japanese & English to our members throughout the UK and Europe. Whilst adhering to departmental SLA’s. This role has great growth potential for the right candidate and would suit someone passionate about delivering a great customer experience. Main Duties…: What We Are Looking For... - To be an enthusiastic first point of contact for Soho House member queries via telephone and email. Responding to these queries in Japanese & English (where appropriate) in a timely manner and adhering to the departments SLA’s. - Offering a pro-active service to our diverse membership in Japanese & English via telephone & email when payment is overdue or support is needed - Use our Salesforce database to create, look up and update records for current and potential members. - Set up new member and member renewal payments via credit card, Sepa and the occasional bank transfer payment, enuring all transactions are handled accurately...