Customer Success Associate - Senior Associate

Job description

We’re seeking a dynamic and detail-oriented Communication Associate to join our Banking & Sales Enablement team. In this role, you’ll be responsible for helping translate the technology and product changes that are made to banking and sales teams’ tools—ensuring that end users are informed and empowered to adapt to change and drive business results. You’ll be responsible for developing go-to-market and update communication plans, coordinating across multiple product and business teams, and engaging with stakeholders to achieve success. Projects include new feature releases, existing platform enhancements, support issues and ad hoc outage communications as needed to support Global Banking and Payments’ end user groups and business support teams. As a Customer Success Associate in the Banking & Sales Enablement team, you will be responsible for translating technology and product changes into clear, actionable communications for banking and sales teams. You will develop go-to-market and update communication plans, coordinate across multiple product and business teams, and engage stakeholders to ensure end users are informed, empowered, and able to drive business results. Projects incl...