Customer Service Representative with Polish and English

Job description

Key Tasks and Responsibilities: - Responsible for handling customer support and technical-support related questions of customers and partners - Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer - Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures - Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction - Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures - Ensure compliance to customer Data Privacy and Security Policy - Communicate positively with team members, customers, and other partners Requirements: Location: Warsaw, Poland: Working hours: Monday to Friday 9 am to 5 pm Work mode: onsite: Skills / Attributes Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability r...