Front Office Manager (Overnight) - InterContinental New York Barclay

Job description

Do you see yourself as a Front Office Manager (Overnight)? At InterContinental New York Barclay, we are looking for a confident and service-driven leader to oversee our overnight Front Office operations. As the Manager on Duty during overnight hours, you will play a critical role in ensuring seamless operations, guest satisfaction, and hotel safety, while upholding the highest luxury service standards. This is a unique opportunity to take ownership of the hotel during the night shift, make impactful decisions, and create memorable guest experiences in a dynamic, fast-paced environment. Job Overview: Assist in managing all aspects of the Front Office during the overnight shift, including guest services, night audit, and hotel safety/security. Ensure smooth overnight operations, resolve guest concerns, and maintain brand standards while maximizing guest satisfaction and operational efficiency. Serve as Manager on Duty overnight, handling all hotel operations in the absence of senior leadership. Duties and Responsibilities: The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibil...