Senior Manager, Customer Research and Business Operations

Job description

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective. Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary: Owns and delivers high‑impact market intelligence and primary market research that informs senior leadership decision‑making across commercial, product, and go‑to‑market priorities. Manages senior stakeholder relationships, drives insight‑based influence, monitors impact metrics, and fosters a culture of analytical rigor, collaboration, and evidence‑based decision making as a senior individual contributor. Responsibilities: Stakeholder Management: Responsible for driving and influencing senior leadership decision‑making through customer, market, and competitive insights Effectively identifies and engages appropriate stakeholders across the or...