Shared Services Trainer/Lead

Job description

Requisition Number: 223636 Job Description: Cintas is seeking a Shared Services Trainer/Lead to help support our internal partners and our external customers through various activities. Responsibilities include training new partners for consistency and other trainings, driving team goals and departmental KPIs, as well as supervisor cover and support. This partner is an expert on system related tasks and functions in their functional area of the business. The lead position will also be responsible for the following areas: - Coverage when the Supervisor is out of the office - Quality audit to ensure partners are following procedures and policies - Identify partner growth opportunities, internal communication needs, and process improvements - Subject matter expert in one of our Shared Services’ functional areas (Accounts Receivable, Customer Experience, Location Services, New Accounts, etc.) Required: - 1+ years’ relevant business experience - High School Diploma/GED, Bachelor’s Degree preferred Preferred: - Experience with heavy inbound and outbound calls and transferring calls - 3+ years’ business-to-business account support - Proficiency with Microsoft Office (Word, Excel and Outlo...