Consultative Pharmacy Technician 2, Consumer Engagement

Job description

Become a part of our caring community The Consumer Engagement, Consultative Pharmacy Technician advocate plays a key role in Humana's Rx Education team by helping members understand their pharmacy benefit options and supporting them in transitioning from retail to mail-order services when appropriate. This position requires strong communication skills, emotional intelligence, and a passion for helping members make informed decisions that improve convenience and support better health outcomes. Consumer Engagement, Consultative Pharmacy Technician addresses questions related to specific assigned areas such as CenterWell Pharmacy and assists with Rx Education/Enrollment processes, medication research, triages call that require consultation with a pharmacist, may make outbound calls to patients to offer medication therapy management programs and schedule medication review sessions with consultative pharmacists. This role is a specialized function rooted in compliance, education, and conversion. Consumer Engagement, Consultative Pharmacy Technicians are expected to become subject matter experts in mail-order pharmacy and use a compassion-first approach to guide members toward optimal ph...