Manufacturing Quality Senior Analyst

Job description

POSITION SUMMARY: The Customer Complaints Analyst is responsible for receiving, managing, and coordinating the resolution of customer quality complaints. This role serves as the primary customer-facing quality contact and is the first point of communication between Vertiv and the customer for reported complaints. The analyst manages and assigns 8D problem-solving activities, coordinates cross-functional teams, ensures timely responses, and drives corrective and preventive actions to closure. This position plays a critical role in protecting customer satisfaction and driving continuous improvement across plant operations. RESPONSIBILITIES: - Receive, review, log, and track customer complaints related to product quality, performance, or delivery. - Serve as the first point of contact and primary quality liaison for customers regarding complaints. - Initiate, manage, and assign 8D investigations, ensuring clear ownership, timelines, and accountability. - Coordinate cross-functional teams (Quality, Manufacturing, Engineering, Supply Chain, Operations) to support root cause analysis and corrective actions. - Collaborate with internal teams including Operations, Service, Sales and Engine...