Service Desk Technician

Job description

Service Desk Technician Hours: Sunday-Wednesday 8pm - 7am CST This is a fully remote position PURPOSE: This position's primary responsibility is to act as a first point of contact for Ascend customers. This position requires a customer service-oriented individual with a good technical aptitude that is looking to grow their IT career. RESPONSIBILITIES: - Act as the first point of IT support for our customers - Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner - Resolve end-user incidents and requests efficiently - Explain technical issues and terms in a way our clients can understand - Providing high-end, customer focused service that our clients expect - Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational basis. (Any Holidays worked are paid 2x the hourly salary) - Other responsibilities as assigned by management MINIMUM SKILLS, EDUCATION AND EXPERIENCE: Starting Salary Expectations: $45,000 The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the fina...