Manager, IT Enterprise Service Desk

Job description

Overview Great Day Improvements - Manager, IT Enterprise Service Desk (On-site Cincinnati Area) Company Overview: In the 13 years since its founding, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct to consumer provider of premium home improvement products. With an expanding workforce of more than 4,800 employees across 130 metropolitan markets throughout the US, Great Day Improvements ranks among the top home improvement companies nationwide and one of the fastest growing private companies in America. Technology is central to how Great Day Improvements operates and serves its employees and customers. The Enterprise Service Desk Manager plays a critical role in ensuring reliable, high quality technology support across the enterprise. This leader sets the standard for service excellence, builds trust with internal customers, and drives disciplined, measurable service delivery using Freshservice as a core operational platform. Job Summary: As the Enterprise Service Desk Manager, you will be respo...