Sr Owned Comms Consultant
Southwest Airlines · US
Department: Digital Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal...
Job description
Department: Digital Our Company Promise: We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: As a Sr Owned Communications Consultant, you’ll serve as a strategic leader within Southwest’s Digital Merchandising ecosystem—turning complex business priorities into clear, Customer‑first communication strategies that drive revenue, improve Customer Experience, and protect brand trust. You’ll lead enterprise‑scale initiatives across owned channels including web, email, SMS, push, and Wi‑Fi portals, shaping omni‑channel journeys that support major transformations such as fare launches, monetization initiatives, and digital product enhancements. Partnering closely with Digital, Marketing, Technology, Commercial Planning, and Analytics, you’ll provide Executive‑level storytelling, influence decision‑making, and orchestrate hundre...