Airline Support Manager (ASM)

Job description

Role: Responsible for the strategic partnerships of customer airlines, staff and airport development, project & performance management, along with oversight of daily handling of assigned customer portfolio, by ensuring SHP resources are distributed seamlessly and efficiently across all operational departments (Passenger Services, Ramp Operations, Baggage and Transport, and Station/Load Control Departments). Rules: As per Sky Handling Partner Employment Contract, Company policy and procedures. Reporting to: Station Operations Manager: Location: Dublin Airport: Key Areas of Responsibility: 1. Key Account & Strategic Management · Relationship Management: Act as the primary liaison for assigned airline customers, attending scheduled management meetings and addressing queries or Service Level Agreement (SLA) concerns in a timely manner. · SLA Compliance: Continuously monitor airline operations to ensure they meet agreed-upon KPIs. Distribute performance statistics and maintain oversight even in your absence by coordinating with Duty Managers. · Project Leadership: Lead new business initiatives, including the coordination of new airline start-ups, route launches, and specialised airport...